Welcome to the official Refund and Returns Policy of Rosemount Perfumes. First of all, we always strive to ensure complete customer satisfaction with every purchase. Therefore, please review our guidelines below to understand how returns, exchanges, and refunds work.
We offer free returns for normal purchased items within 3 days of receipt, provided your order meets the specific return conditions listed below.
First, you must return all purchases from the original shipping country (UAE). Furthermore, we only accept returns if you find a manufacturing defect or a product mismatch. Specifically, you must return the items in their unused, original condition with all Rosemount Perfumes item tags attached, along with any related sampling pieces and booklets. However, we do not accept incomplete, damaged, or altered returns, or anything that Rosemount reasonably believes you have used. Consequently, we will send such items back to the customer. Finally, return charges do not apply if you meet the above conditions.
To initiate a return, please contact us at info@rosemountperfumes.com or WhatsApp us at +971-56-6724444 to schedule a collection at no additional cost, provided you meet the return conditions.
Next, our Customer Service Team will share the return shipping instructions with you.
Afterward, please place the item(s) in the original shipping box and remove all other labels from the outside of the box.
Important: Above all, we do not accept liability for goods that you return using any method other than our approved collection service. For any further queries, please visit our Contact Us page.
Please note that we offer no refund for cash-on-delivery (COD) orders. Instead, we only accept refunds for orders that you pay through an online payment method. Once we receive your return, we will process the refund as soon as possible. Specifically, we estimate that your payment provider’s bank will complete the refund within 15 working days. Working days are Saturday to Thursday, excluding UAE public holidays. Therefore, please retain your Shipping Note until you receive your refund.
In certain circumstances, before we dispatch your order, we can cancel it for you. For instance, if you wish to cancel your order, please inform us via email at info@rosemountperfumes.com within 24 hours of placing the order.
Additionally, please note that we cannot combine orders, change items, edit billing or shipping details, or add items to an existing order once you place it. We will process your order and, once we accept it, we will send a confirmation email upon shipping.
If we ever send you an incomplete order or fewer products than you ordered, kindly email info@rosemountperfumes.com or send a WhatsApp message to +971-56-6724444 within 2 days of receiving the delivery. However, we review any claims that you make after 2 days of receiving the products for approval under our Refund and Returns Policy.
Moreover, you can enjoy free shipping on all orders above 300 AED across the UAE.
Similarly, we offer free return collection for eligible returns. Our standard Terms and Conditions apply.
Finally, please contact us via phone or WhatsApp for immediate assistance. Support Hours: 9:00 AM to 5:30 PM, Saturday to Thursday.
